Frequently Asked Questions
What are your check-in and check-out times?
Currently, our check-in time is set for 3:00 PM and check-out at 11:00 AM. As we develop our systems, we aim to offer flexible check-in and check-out options.
Do you offer early check-in or late check-out?
At this time, early check-in and late check-out are subject to availability. We are working on implementing a more flexible policy in the near future.
Is the hotel pet-friendly?
Our goal is to create a pet-friendly environment. However, as a working farm with many animals on the premises, we discourage bringing pets to avoid any potential issues. For now, please contact us directly to discuss bringing your pet along and we will do our best to accommodate your needs.
Do you have facilities for guests with disabilities?
We are in the process of upgrading our facilities to be more accessible. Your comfort is our priority, and we appreciate your patience as we make these improvements.
Is smoking allowed on the premises?
Smoking is permitted in designated outdoor areas. We are planning to introduce more clearly defined smoking zones for our guests’ convenience.
What languages are spoken by the staff?
Currently, our staff primarily speaks English. We aim to include more multilingual staff members as our team grows.
How do I make a reservation?
You can make a reservation directly through our website by selecting your desired dates and room type. Alternatively, you can call our reservation desk at [phone number] or email us at [email address].
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay via bank transfer or PayPal.
Is my reservation guaranteed?
Yes, your reservation is guaranteed once you receive a confirmation email from us. For a guaranteed booking, a valid credit card is required at the time of reservation.
Can I book a room for someone else?
Yes, you can book a room for someone else. Please provide their name and contact details during the booking process. Ensure that they have a valid ID to present at check-in.
Do you offer group booking discounts?
Yes, we offer special rates for group bookings. Please contact our reservations team at [phone number] or [email address] for more information and assistance with group reservations.
Can I request a specific room or location?
While we cannot guarantee specific room requests, we will do our best to accommodate your preferences. Please let us know your request at the time of booking.
Are there any additional fees I should be aware of?
Any additional fees, such as resort fees or taxes, will be clearly stated during the booking process. If you have any questions, feel free to contact our team.
Is breakfast included in the room rate?
It depends on the type of reservation you make. Please check the room details or contact us to confirm whether breakfast is included.
Can I modify my booking?
Yes, you can modify your booking. Please contact our reservations team at [phone number] or [email address] as soon as possible to make any changes.
What is your cancellation policy?
Our cancellation policy varies depending on the reservation channel, the rate and dates of your reservation. Generally, cancellations made at least 48 hours before the check-in date are eligible for a full refund. Please refer to your booking confirmation for specific details.
How do I cancel my reservation?
To cancel your reservation, please visit our website and use the cancellation link provided in your booking confirmation email. You can also call our reservation desk at [phone number] or email us at [email address].
Will I be charged for cancelling my reservation?
Depending on the timing of your cancellation, there may be a cancellation fee. Cancellations made within 48 hours of the check-in date may incur a one-night charge. Please refer to your booking confirmation for specific details.
Can I get a refund if I cancel my reservation?
Yes, if you cancel your reservation within the allowed time frame specified in our cancellation policy, you will receive a full refund. Please allow 5-7 business days for the refund to process.
Can I modify my reservation instead of cancelling it?
Yes, you can modify your reservation if needed. Please contact our reservations team at [phone number] or [email address] to make changes to your booking.
What happens if I need to cancel due to an emergency?
We understand that emergencies happen. Please contact our reservations team as soon as possible to discuss your situation, and we will do our best to accommodate your needs.
Is there a penalty for no-shows?
Yes, no-shows will be charged a fee equivalent to one night’s stay. If you anticipate a delay in your arrival, please contact us to avoid this charge.
How can I check the status of my cancellation?
You can check the status of your cancellation by logging into your account on our website or by contacting our reservations team at [phone number] or [email address].
Are there safes in the rooms?
Room safes are not currently available, but we plan to include them in future upgrades for added security.
Do you provide cribs or extra beds?
Cribs and extra beds are available upon request. We are working towards making these options more readily available.
Is Wi-Fi available, and is it free?
Wi-Fi is currently not available. Our aim is to offer high-speed internet access in the future at no additional cost.
What amenities are provided in the rooms?
Our rooms are equipped with basic amenities. We are planning to introduce additional features such as high-speed Wi-Fi, minibars, and premium toiletries.
Are there non-smoking rooms?
Yes, all of our rooms are non-smoking to ensure a comfortable environment for all guests.
What types of rooms are available?
We offer a variety of room types including standard rooms and family rooms. We are continuously working to enhance our room offerings to meet diverse preferences.
Do you have on-site restaurants or cafes?
We are in the process of constructing a small boutique hotel on the farm that will feature dining options. For now, we recommend bringing your own food and beverages with you. You may also order with 48 hour notice, and a chef will be arranged to cook food. Also a local motorbike taxi can bring food from the nearby local town.
Is breakfast included in the room rate?
Breakfast is not currently included but will be an option once our dining facilities are operational.
What are the restaurant hours?
Our future on-site restaurant will have flexible hours to accommodate all guests. Stay tuned for updates on our dining services.
Do you offer room service?
Room service will be available once our dining facilities are complete. We appreciate your patience as we build these services.
Are there special dietary options available?
We aim to offer a variety of dietary options in the future. Please contact us with any specific dietary requirements in the meantime.
Do you organize any events or activities for guests?
Event and activity planning is underway. We look forward to offering a range of events and activities tailored to our guests’ interests.
What kind of wildlife can be seen on the farm?
Our farm is home to various animals, such as chicken, cows, pigs, and fish, to name few.
In the wild, within the farm, there are monkeys, monitor lizards, and of course, including birds and butterflies. Some caution is required, moving in the wild, as there are also various venomous snakes in the region.
We are developing more wildlife observation opportunities for our guests.
Are there any recreational facilities like a pool or gym?
A swimming pool and other recreational facilities are in the planning stages. We aim to have these available in the near future.
Do you offer guided tours of the coffee farm?
Guided tours are not yet available but will be introduced as part of our future offerings to enhance your farm experience. If you are interested, please let us know, and we shall do our best to accommodate on this.
What activities are available on the farm?
Currently, guests can explore our coffee farm and observe the farm animals. We plan to offer guided tours and more interactive activities soon.
How far is the hotel from major attractions or landmarks?
Our location offers easy access to local attractions and landmarks. We will provide more detailed information and maps as we develop our services.
Are there car rental services available?
Car rental services are not currently offered on-site, but we plan to partner with local providers to offer this convenience.
Is parking available on-site?
On-site parking is available for guests. We are improving our facilities to accommodate more vehicles and provide better parking services.
Do you offer airport shuttle services?
Airport shuttle services will be introduced in the future. For now, we recommend arranging transportation through local providers.
How do I get to the hotel from the airport?
We are working on providing detailed directions and shuttle services from the Entebbe international airport. It takes roughly one to one and half hours from the farm to the airport by car. Please contact us for assistance with your travel plans.
How can I sign up for special offers or newsletters?
You can sign up for our newsletter on our website to stay updated on special offers and news. We are excited to share our journey with you.
Do you have a loyalty program?
A loyalty program is in the works. We look forward to rewarding our frequent guests with exclusive benefits.
Are there packages or deals available?
Packages and deals will be introduced soon. We aim to provide a variety of options to enhance your stay.
Do you offer any discounts or special rates?
We are in the process of developing special rates and promotions. Please check our website or contact us for the latest offers.
Are there any restrictions on bringing outside food and beverages?
Currently, there are no restrictions. However, we encourage guests to enjoy the local cuisine and future dining options we will provide.
What is your policy on noise and quiet hours?
We strive to maintain a peaceful environment for all guests. Quiet hours will be enforced from 10:00 PM to 7:00 AM once our full policies are in place.
Do you have a minimum age requirement for check-in?
The minimum age for check-in is 18 years. We will provide more comprehensive guidelines as we refine our policies.
What is your policy on pets?
Our pet policy is being developed. We aim to be pet-friendly and will provide detailed guidelines soon.
Is there security on the premises?
We are enhancing our security measures to ensure a safe and secure environment for all guests.
What are your procedures in case of an emergency?
Emergency procedures are being developed and will be communicated to all guests upon arrival.
Do you have a first aid or medical service on-site?
First aid services are available, and we are working on establishing a more comprehensive medical response team.
What measures are you taking for COVID-19 safety?
We are committed to following all health guidelines to ensure the safety of our guests. Detailed protocols will be shared as we finalize our measures.
Who do I contact for lost and found items?
For lost and found items, please contact our front desk or email us at [email address].
How can I provide feedback about my stay?
We welcome your feedback. Please contact us via email at [email address] or fill out a feedback form on our website.
Is there a concierge service available?
Concierge services will be introduced as part of our future offerings. For now, our front desk staff is happy to assist with any inquiries.
How can I contact the front desk?
You can reach our front desk by calling [phone number]. We are working on expanding our contact options for better accessibility.
Do you provide maps or guides of the local area?
Maps and guides will be available at the front desk and on our website as we develop our resources.
What outdoor activities are available in the area?
Outdoor activities such as hiking and bird-watching are popular here. We aim to offer guided tours and more information soon.
Are there any recommended local restaurants or cafes?
We recommend exploring the local dining scene. Future guests will receive a guide with our top picks.
What attractions are nearby?
The area offers various attractions, including natural parks and cultural sites. We will provide more detailed information as we gather it.