Terms and Conditions
Introduction
Welcome to Birds & Butterflies Hotel’s online store. These Terms and Conditions (“Terms”) apply to the use of our website, including the purchase of goods and services. By accessing or using our site, you agree to be bound by these Terms.
1. General
1.1 These Terms apply to all orders placed by you, the customer, with Birds & Butterflies Hotel (“we”, “us”, or “our”) via our website.
1.2 By placing an order, you agree to accept these Terms. We reserve the right to update or modify these Terms at any time without prior notice.
2. Products and Services
2.1 We strive to display the colors and images of our products accurately. However, we cannot guarantee that your device’s display will accurately reflect the actual product colors.
2.2 All descriptions, images, and prices of products are subject to change at any time without notice, at our sole discretion.
3. Orders and Payments
3.1 All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
3.2 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
3.3 Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
4. Shipping and Delivery
4.1 We will make every effort to deliver your order within the estimated delivery times, but we cannot guarantee delivery dates.
4.2 Shipping costs and delivery details will be provided at the time of purchase. International orders may be subject to import duties and taxes, which are the responsibility of the customer.
5. Returns and Refunds
5.1 We accept returns within 30 days of delivery for a full refund or exchange, provided the item is unused and in its original condition. Customized or personalized items are non-returnable.
5.2 To initiate a return, please contact our customer service team. Shipping costs for returns are the responsibility of the customer, unless the return is due to our error.
5.3 Refunds will be processed within 14 days of receiving the returned item, using the original payment method.
6. Privacy and Security
6.1 Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
6.2 We use secure payment processing systems to ensure your payment information is protected.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or purchase of products.
7.2 Our liability is limited to the amount you paid for the product or service that is the subject of the claim.
8. Governing Law
8.1 These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Uganda.
9. Contact Information
For any questions about these Terms, please contact us at:
Birds & Butterflies Hotel
Email: contact@birds-and-butterflies.com
Phone: +256 772 436 970